The JoomlaCK Editor need to be set as the default editor under the settings System->Global Configuration->Site->default editor->Editor JoomlaCK. (from drop down list).   If the user accounts are set for a different default editor.  Then go to Users->User Managerl->click on user you want to edit->basic settings->editor.  In the drop down list for editor select the editor you want that user to use.

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